Terms of use

What Lumelar is — and what it isn't

• It is an organization tool. It doesn't replace medical, legal or financial advice.
• The AI partner offers educational content. It doesn't recommend specific investments or suggest medications or doses.
• Any information created by AI (by voice, photo or chat) is only saved after your confirmation.

Your account and your family

• Each family is an isolated space. Up to 2 adults per home during the beta.
• You are responsible for the information you add and for who you invite.
• Whoever leaves the family takes a copy of their own data; shared data stays with the family.

Inviting people from outside the home

• Invite as co-parent only the other parent (or guardian) of the chosen children, and as relative only people you trust.
• Lumelar doesn't decide custody disputes. If the other parent asks for access without an invitation, contact support: we never grant access automatically.
• The home's adults can change or revoke any access at any time.

If you were invited

• Use the access only to follow and care for the children.
• Don't download, pass on or post the children's photos, documents or information without the parents' permission.
• You can leave anytime. Misuse may end your access.

Plans and price

The Free plan has usage limits and needs no card. Family+ costs US$ 5.99 per month or US$ 59.90 per year, with 3 free days on the first subscription. We will give advance notice before any price change, and the data you added will never be locked behind payment.

Family+ subscription (draft, under legal review)

• Who subscribes: an adult of the household subscribes for the whole family; Family+ covers every member while it is active.
• Billing: monthly or yearly, renewed automatically on your card through Stripe until you cancel. The price is shown before you confirm the payment. There may be a free trial; when it ends, billing starts automatically unless you cancel.
• Cancellation: anytime under Plans › Manage subscription. Family+ stays active until the end of the period already paid and does not renew; the family's data stays on the Free plan.
• Withdrawal and refunds: on your first purchase you may withdraw within 7 days for a full refund (Brazilian Consumer Code, art. 49). Otherwise there are no prorated refunds for the current period, except for incorrect charges or a failure on our side.
• Failed payment: we let you know in the app and by e-mail, and Stripe retries for a few days; without payment the subscription is cancelled and the family returns to Free.
• Price: price changes are announced 30 days in advance and apply from the next renewal.